5
Nortel VPN Router Installation and Upgrade — Client Software
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Printed technical manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Finding the latest updates on the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . 12
Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting help over the phone from a Nortel Solutions Center . . . . . . . . . . . . . . . . . 13
Getting help from a specialist by using an Express Routing Code . . . . . . . . . . . . 13
Getting help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . 14
New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 1
Nortel VPN Client installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Upgrade fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Upgrade from legacy versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Profile preservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Option settings preservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
MSI kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
MSI installation modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Basic installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the Nortel VPN Client as an application . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing the Nortel VPN Client as an NT Service . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing the Nortel VPN Client as an NT Service with NNGINA . . . . . . . . . . . . . 22
Custom installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Modifying the custom installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
6 Contents
NN46110-409 01.01
Change the installer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Replace installer files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Files, icons, and bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Microsoft Windows Installer command line options . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Custom installation parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7
Nortel VPN Router Installation and Upgrade — Client Software
Preface
This guide provides the information to install or upgrade the Nortel Virtual Private
Network (VPN) Client.
Before you begin
This guide is intended for network managers who configure and maintain Nortel
VPN Client software for the Nortel VPN Router. This guide is based on the
assumption that you have experience with window systems or graphical user
interfaces (GUI) and that you are familiar with network management.
The minimum PC requirements for the Nortel VPN Client are:
• Windows 2000, Windows XP
• 200 megahertz (MHz) Pentium
• 64 megabyte (Mbyte) memory
• 10 Mbyte free hard disk space
For more information about the configuration and maintenance of the Nortel VPN
Router, see Nortel VPN Router Configuration—Basic Features (NN46110-500).
8 Preface
NN46110-409 01.01
Text conventions
This guide uses the following text conventions.
angle brackets (< >) Indicates that you choose the text to enter based on the
description inside the brackets. Do not type the
brackets when you enter the command.
Example: If the command syntax is
ping <ip_address>, you enter
ping 192.32.10.12
bold Courier text
Indicates command names and options and text that
you need to enter.
Example: Use the
show health command.
Example: Enter
terminal paging {off | on}.
braces ({}) Indicates required elements in syntax descriptions
where more than one option exists. You must choose
only one option. Do not type the braces when you enter
the command.
Example: If the command syntax is
ldap-server
source {external | internal}
, you must enter
either
ldap-server source external or
ldap-server source internal
, but not both.
brackets ([ ]) Indicates optional elements in syntax descriptions. Do
not type the brackets when you enter the command.
Example: If the command syntax is
show ntp [associations], you can enter
either
show ntp or show ntp associations.
Example: If the command syntax is default rsvp
[token-bucket
{depth | rate}], you can enter
default rsvp, default rsvp token-bucket
depth, or default rsvp token-bucket rate.
ellipsis points (. . .) Indicates that you repeat the last element of the
command as needed.
Example: If the command syntax is
more diskn:<directory>/ <file_name>,
you enter
more and the fully qualified file name.
Preface 9
Nortel VPN Router Installation and Upgrade — Client Software
italic text Indicates new terms, book titles, and variables in
command syntax descriptions. If a variable is two or
more words, an underscore connects the words.
Example: If the command syntax is
ping <ip_address>, ip_address is one variable
and so you substitute only one value.
plain Courier
text
Indicates system output, for example, prompts and
system messages.
Example:
File not found.
separator ( , ) Shows menu paths.
Example: Select Status, Health Check.
vertical line (
| ) Separates choices for command keywords and
arguments. Enter only one choice. Do not type the
vertical line when you enter the command.
Example: If the command syntax is
terminal paging {off | on}, you enter either
terminal paging off or terminal paging
on
, but not both.
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NN46110-409 01.01
Related publications
For more information about the Nortel VPN Router, refer to the following
publications:
• Release notes provide the most recent information, which includes brief
descriptions of the new features, problems fixed in this release, and known
problems and workarounds.
• Nortel VPN Client Configuration—Client (NN46110-306) provides
information to install and configure client software for the VPN Client.
• Nortel VPN Client Configuration—TunnelGuard (NN46110-307) provides
information to configure and use the TunnelGuard feature.
• Nortel VPN Router Upgrades—Server Software (NN46110-407) provides
information to upgrade the server software to the most recent release.
• Nortel VPN Client Configuration—Basic Features (NN46110-500) introduces
the product and provides information about initial setup and configuration.
• Nortel VPN Client Configuration—SSL VPN Services (NN46110-501)
provides instructions to configure services on the SSL VPN Module 1000,
which includes authentication, networks, user groups, and portal links.
• Nortel VPN Router Configuration—Advanced Features (NN46110-502)
provides configuration information for advanced features such as the
Point-to-Point Protocol (PPP), Frame Relay, and interoperability with other
vendors.
• Nortel VPN Client Configuration—Tunneling Protocols (NN46110-503)
provides information for the tunneling protocols IPsec, Layer 2 Tunneling
Protocol (L2TP), Point-to-Point Tunneling Protocol (PPTP), and Layer 2
Forwarding (L2F).
• Nortel VPN Client Configuration—Routing (NN46110-504) provides the
configuration information for Border Gateway Protocol (BGP), Routing
Information Protocol (RIP), Open Shortest Path First (OSPF), Virtual Router
Redundancy Protocol (VRRP), Equal Cost Multipath (ECMP), routing policy
services, and client address redistribution (CAR).
• Nortel VPN Client Using the Command Line Interface (NN46110-507)
provides syntax, descriptions, and examples for the commands that you can
use from the command line interface (CLI).
• Nortel VPN Client Configuration—Firewalls, Filters, NAT, and QoS
(NN46110-508) provides instructions to configure the Stateful Firewall and
VPN Client interface and tunnel filters.
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Nortel VPN Router Installation and Upgrade — Client Software
• Nortel VPN Client Security— Servers, Authentication, and Certificates
(NN46110-600) provides configuration information for authentication
services and digital certificates.
• Nortel VPN Client Troubleshooting—Server (NN46110-602) provides
information about system administrator tasks such as recovery, and
instructions to monitor VPN Router status and performance. This document
also provides troubleshooting information and event log messages.
• Nortel VPN Router Administration (NN46110-603) provides information
about system administrator tasks such as backups, file management, serial
connections, initial passwords, and general network management functions.
• Nortel VPN Client Troubleshooting—Client (NN46110-700) provides
information to troubleshoot installation and connectivity problems with the
Nortel VPN Client.
Printed technical manuals
To print selected technical manuals and release notes free, directly from the
Internet, go to www.nortel.com/documentation. Find the product for which you
need documentation, and then locate the specific category and model or version
for your hardware or software product. Use Adobe Reader to open the manuals
and release notes, search for the sections you need, and then you can print them on
most standard printers. Go to the Adobe Systems Web site at www.adobe.com to
download a free copy of the Adobe Reader.
How to get help
This section explains how to get help for Nortel products and services.
12 Preface
NN46110-409 01.01
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product is released. To
check for updates to the latest documentation and software for VPN Client, click
one of the following links:
Link to Takes you directly to the
Most recent software Nortel page for Nortel VPN Client software
located at:
support.nortel.com/go/
main.jsp?cscat=SOFTWARE&poid=10621
Most recent
documentation
Nortel page for Nortel VPN Client documentation
located at:
support.nortel.com/go/
main.jsp?cscat=DOCUMENTATION&poid=10621
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Nortel VPN Router Installation and Upgrade — Client Software
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to
address issues with Nortel products. From this site, you can
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for
answers to technical issues
• sign up for automatic notification of new software and documentation for
Nortel equipment
• open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number
for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to
www.nortel.com/erc
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NN46110-409 01.01
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or
authorized reseller, contact the technical support staff for that distributor or
reseller.
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